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Guest Services Representative

Company Name:
Simon Property Group
PRIMARY PURPOSE:
This position is responsible for serving as a sales agent and an information / customer service source, providing miscellaneous service, as herein defined, to customers and tenants. This position is the front line position and Simon's interaction with its customers; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.
PRINCIPAL RESPONSIBILITIES:
The successful candidate's responsibilities will include, but not be limited to:
Serves as "Seller" function of the Simon Property Group Giftcard program, Retail products or offerings, other payment products, and / or other mall programs
Responsible for representing Simon to customers by providing high quality and efficient service
Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant.
Ability to respond to customer inquiries and advise on the appropriate resolution
Manages own daily finances of initiatives sold at Simon Guest Services management (including responsibility for own deposit and reconciliation)
Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives.
Ensures compliance with all Simon policies and procedures pertaining to programs and knowledgeable about all aspects of SBV corporate and partner programs in order to ensure products are sold to customers with flawless execution.
Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations); in addition to administering research questionnaires.
Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals.
Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives
Maintains confidentiality and follows the code of ethics
MINIMUM QUALIFICATIONS:
A high school diploma or equivalent
1-2 years of customer service or sales background
Must be at least 18 years of age
Ability to spend 100% of his/her time on their feet when providing services to all internal and external customers
Ability to effectively perform multiple tasks for up to 5 hours at a time
The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times
Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays
Employment Status: Regular Part time
Region: New England
Location: Cape Cod Mall
City: Hyannis
State/Territory: US-MA

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